SERVICE IN A BOX

 

Turnkey service solution


We offer “one stop shopping” from fault analysis and repair, to
administration and logostics. Every service process is continuously
put under review, allowing individual & complete process optimization.

The result is a high quality, cutting edge service performance.

 

FAULT ANALYSIS

  • Efficient fault-reporting system
  • Fault diagnosis, error evaluation and arbitration

 

REPAIR/REFURBISHMENT

  • 30 highly qualified electronic technicians
  • Repair process down to the chip level
  • Average repair time: 48 h
  • 5 day cycle time customer to customer
  • Up to 9,000 repairs per month

 

IN-HOUSE CALL CENTER
  • Highly trained staff provides firstĀ , second and third Level support for service inquiries and sales support

 

LOGISTICS
  • Comprehensive assortment of hardware
  • Efficient & continuously optimized dispatch/handling
  • Spare parts shipment coordination
  • Warehouse infrastructure