3-LEVEL-SUPPORT

 

„Our goal: Satisfied customers


Our end customer hotline is the first line of contact, even for the smalles of issues. The trained service team provides expert answers in a professional atmosphere which enhances the quality of the customer-supplier relationship.

 

SPECIALIZED AND MULTI-LEVEL:

  • Inbound receipt & fault clarification
  • Analytical fault identification
  • Device commissioning assistance
  • New installation guidance and assistance
  • Operation error clarification
  • Equipment operation and comonent assistance
  • Custom solution development
  • General handling of service issues
  • The in-house call center is exclusively staffed by employees of the service center.

 

„OUR EXTRA EDGE: SPECIAL SUPPORT HOTLINE

Service is not just an issue for our consumers. Our expertise provides a solid foundation for close cooperation and excellent support for trade and industry.